Privacy Policy

1. Overview

This Privacy Policy explains how SwiftParcel ("we", "us", "our") collects, uses, shares, and protects personal data when you use our platform and services (the "Service"). By using the Service you agree to the practices described here.

2. Information We Collect

• Account information: name, email address, phone number, business details, and login credentials.
• Operational data: parcels, routes, branches, drivers, wallet balances, and transaction records you create in the Service.
• Recipient data: names, phone numbers, and delivery details you provide about your customers so we can enable tracking and notifications on your behalf.
• Technical data: device, browser, IP address, and usage logs collected automatically to operate and secure the Service.

3. How We Use Information

• To provide, operate, and maintain the Service.
• To process parcels, billing, wallet transactions, and send tracking notifications.
• To authenticate users and protect against fraud and unauthorized access.
• To improve the Service, provide support, and communicate important updates.
• To comply with legal obligations and enforce our terms.

4. Roles and Responsibilities

For personal data about your customers that you enter into the Service, you act as the data controller and SwiftParcel acts as a processor on your behalf. You are responsible for obtaining any necessary consents and for the lawful use of that data.

5. Sharing of Information

We do not sell your personal data. We may share data with trusted service providers who help us operate the Service, such as hosting, database, email, and SMS providers, strictly to perform services on our behalf. We may also disclose information when required by law or to protect our rights and users.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we take reasonable steps to delete or anonymize it.

7. Security

We use technical and organizational measures such as encryption in transit, access controls, and role-based permissions to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to object to certain uses. To exercise these rights, contact us at [email protected].

9. Cookies

We use essential cookies and similar technologies to keep you signed in, remember preferences, and secure the Service. You can control cookies through your browser settings, though disabling them may affect functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes we will update the "Last updated" date above and, where appropriate, notify you.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at [email protected].