Still managing parcels manually?
Paper books, spreadsheets and WhatsApp messages make it difficult to know where parcels are, who handled them and how much was collected.
See the digital workflowParcel operations, connected
Manage your entire parcel operation from one platform
SwiftParcel helps matatu SACCOs, bus companies and courier businesses register, dispatch, track and reconcile parcels while keeping customers informed.
Whether you are moving from paper and spreadsheets or reviewing a parcel system that is not giving your team enough visibility, SwiftParcel gives you one connected workflow.
A practical look at your current workflow. No unsupported promises, no forced assumptions.
Operations overview
TodayParcels
128
In transit
42
Collected
71
Latest parcel
BEX823491
RegisteredDispatchedCollected
REGISTERDISPATCHTRACKCOLLECT
Two starting points
Which situation sounds familiar?
Already have a parcel system?
Are staff still making manual follow-ups? Are customers still calling for parcel status? Are payment confirmations difficult to reconcile? Your software should simplify operations, not add another layer of work.
Review your current workflowOne operating picture
Everything your parcel team needs
Connect the counter, drivers, branches, customers and management around the same parcel record.
Register parcels
Capture sender, receiver, parcel details, route and payment information in one workflow.
Track every parcel
Give every parcel a tracking number and maintain visibility of its status.
Manage routes & stages
Configure locations, origins, destinations and route pricing.
Dispatch with control
Assign parcels to drivers and manage movement across your network.
Keep customers informed
Use SMS notifications and customer-facing tracking to reduce unnecessary follow-up calls.
Manage payments
Connect parcel payment workflows with operational records, including supported M-Pesa flows.
Prepaid wallet
Use a prefunded wallet for platform usage such as parcel and SMS charges.
Report & reconcile
See parcel activity, collections, payments, wallet activity, SMS activity and usage.
One connected workflow
From counter to collection
Every stage of the parcel journey creates operational information your team can use.
01
Register
Capture the parcel and customer details.
02
Price
Apply the configured route and parcel pricing.
03
Pay
Record the supported payment workflow.
04
Dispatch
Move parcels with staff and driver actions.
05
Track
Follow status and current location.
06
Notify
Keep the customer updated by SMS.
07
Collect
Record the handover at the destination.
08
Report
Review activity, payments and usage.
Clearer payment records
Payments should not become a black box
Parcel operations depend on knowing whether a payment has actually been received. SwiftParcel connects supported payment workflows with parcel registration and operational records so your team can work from a clearer transaction trail.
+Payment status and receipts can stay connected to the parcel workflow.
+Tenant parcel payments and prepaid platform wallet top-ups are supported.
+The workflow is designed to reduce manual payment follow-up, without promising perfect uptime or instant success.
Operational trail
1
Parcel registered
BEX823491 · KSh 450
2
Payment recorded
M-Pesa · receipt linked
3
Dispatch updated
Nairobi route · driver assigned
4
Customer notified
Tracking link sent by SMS
For teams reviewing software
Already paying for parcel software?
Do not replace software just because it is old. Compare it when it stops solving the problem.
Request a free system reviewYour current workflow may be worth a closer look if:
- □Customers still call to ask where parcels are
- □Staff still use WhatsApp to confirm parcel status
- □Payment confirmation requires manual follow-up
- □Branches lack operational visibility
- □Reports require manual reconciliation
- □Staff find the system difficult to use
- □Your team still depends on spreadsheets
Let us compare your current workflow with SwiftParcel.
Counter on the move
Run your parcel counter from your phone
Your staff do not need to sit behind a desktop computer to keep parcel operations moving. The Android workflow supports registration, customer details, supported payment workflows, parcel information and counter work.
See the mobile workflowVersion 1.1.10 · 67.7 MB
Management visibility
Know what is happening
Give management visibility into parcel activity, collections, payments, usage and operational performance without waiting for manual reports.
Parcels
In transit
Collected
Collections
Payments
SMS
Wallet
Usage
Built for growing networks
Manage locations, routes, drivers and staff from one platform
As your parcel operation grows, keep the people and places involved in the workflow visible to the team that needs them.
Locations and stages
Route pricing
Drivers and dispatch
Users and permissions
Usage-based model
Start without a heavy software commitment
Use the platform, fund your wallet and pay according to actual platform usage. Talk to us about how the model fits your operation.
Talk to us about your operation60-second overview
See SwiftParcel in 60 seconds
The video slot is ready for the product walkthrough: register, get a tracking number, record payment, dispatch, notify, collect and report.
Book a free demo60-second demo video placeholder
Customer-facing tracking
Let customers track their parcels
Reduce “Where is my parcel?” calls by giving customers a simple way to check parcel status with the tracking number they already have.
Try parcel trackingPublic tracking
BEX823491
TrackCurrent status
In transit
What happens next
A practical path to go live
01
Demo
We understand your current parcel workflow.
02
Configure
Set up your locations, routes, pricing and users.
03
Train
Get your team familiar with the workflow.
04
Go live
Start managing parcel operations digitally.
Questions, answered
Common questions
What type of businesses can use SwiftParcel?+
SwiftParcel is built for matatu SACCOs, bus companies, courier companies and transport businesses operating parcel services.
Can we manage multiple locations?+
Yes. Businesses can configure locations and stages, then manage parcel movement across their network.
Can customers track parcels?+
Yes. Customers can use the public tracking page without an account, using the tracking number they were given.
Can staff use SwiftParcel from a phone?+
Yes. The Android counter workflow supports parcel registration, customer details, supported payment workflows and parcel work from the counter.
Does SwiftParcel support M-Pesa payment workflows?+
Yes. The application supports tenant parcel payments and prepaid platform wallet top-ups through supported M-Pesa workflows. Payment status and receipts are connected to operational records.
Can we configure routes, pricing, drivers and staff?+
Yes. Tenant teams can manage locations, route pricing, drivers, users and role-based permissions.
How does the prepaid wallet work?+
A business funds its SwiftParcel wallet and platform usage charges are deducted as billable services are used.
Can we export reports?+
Yes. Parcel, collection, payment, wallet, usage and SMS reports are available as CSV exports.
Can SwiftParcel replace our existing parcel system?+
It may be worth comparing. A free workflow review lets us understand your current process and show what SwiftParcel supports without assuming every business has the same needs.
Can we migrate from our current process?+
Book a demo to discuss your current workflow, locations, routes, users and the practical steps needed to configure the platform.
See your operation clearly
Ready to see what your parcel operation could look like?
Whether you are moving away from paper or looking for a better alternative to an existing system, let us look at your current workflow and show you SwiftParcel.